Jon Trickett

Jon Trickett MP outraged at Insurance Company's treatment of constituent

Pictured above are MP Jon Trickett and Mr David Dooler from Crofton, who was involved in a car accident on 13^th September 2007.

Mr Dooler came to his MP because he was told by his insurers MORE TH>N that he would remain ‘at fault’ until fault was established.  Despite the fact that the third party’s insurers wrote to Mr Dooler on the 19^th September saying that he was not at fault and that they sent a cheque to MORE TH>N for the £200 excess, which Mr Dooler had paid, his insurance company refused to accept that he was not at fault.

In February Mr Dooler received his new policy to see he was still at fault for the accident: his premiums had increased and he had lost his no-claims bonus. He called the helpline to insist fault had been established but still nothing was done.  In April he made an official complaint.

It was almost a year after the incident that the matter was resolved.

Jon Trickett was appalled at the incompetence of his constituent's insurance company. He said:

The main point here is the practice – I find it outrageous how long they could hold Mr Dooler at fault, paying extra premiums and withholding his ‘no claims bonus’ so he couldn’t go to another insurer.  

I have written to the Financial Ombudsman Service and then to the Financial Services Authority, who said that they “do not believe that this issue merits our undertaking a formal review at this time”.  As I did not find this acceptable, I have continued to pursue the matter to the highest possible level: the Financial Services Secretary, Lord Myners CBE.