Jon Trickett

Hemsworth Labour

Concentrix Update

US company Concentrix has unfairly stopped benefits to thousands of people over the past year. Since Labour's campaign to stop this injustice, the Government has taken all new tax credit checks in-house and announced the contract with Concentrix will not be renewed.

Despite these positive developments, this does not change the fact that many have faced poor communication and long waiting times to reinstate the payment. This caused huge stress and worry for thousands of vulnerable people.

HMRC, the Government body which organises tax, has announced they will provide compensation to some whose tax credits were stopped in error. This is different from the money paid following any appealing to the decision to cut the tax credits themselves.

HMRC has commented it will pay redress ‘where it is evident that Concentrix have made a mistake or that their actions have caused undue worry or distress’. If you were victim to an error made by Concentrix or suffered due to the stress the situation imposed on you, I would advise that you contact HMRC about possible compensation.

As always, do get in touch if you would like more information or advice on this issue.


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